Aftercare & Support

Responsive servicing and maintenance that keeps stores running smoothly.

Fast, reliable aftercare and support to keep retail environments safe, compliant and operational

From reactive call‑outs to planned maintenance and asset management, we take ownership of issues quickly and communicate clearly so stores can continue trading with minimal disruption.

What We Deliver

Reactive Servicing

Rapid response to faults, failures and urgent issues.

SJH installation team fitting washing machines within Currys store during retail rollout

Planned Maintenance

Scheduled inspections, servicing and preventative care.

SJH engineer in a Currys store using a mobile app to track installation jobs and progress on site

Asset Management

Tracking, reporting and lifecycle planning for fixtures and equipment.

SJH Engineer installing using a power drill to install a retail display inside Currys store

Warranty Support

Managing repairs, replacements and manufacturer liaison.

Tesco in-store bakery

Store Refresh Programmes

Minor works, updates and refreshes to keep stores looking their best.

End‑of‑life Removal

Safe, compliant removal and disposal of redundant fixtures and equipment.

Colleagues working together at desk using laptop in office environment
SJH colleagues in office meeting discussing client project plans

How we work

Our approach is designed to keep stores operational, informed and supported at every stage, built around three key steps:

Responsive communication

We respond quickly, communicate clearly and keep store teams informed at every stage.

Safe working

Our engineers and installers work safely and respectfully in live environments, resolving issues with minimal disruption.

Complete tracking

Every visit is logged, tracked and followed through to completion, with senior oversight to ensure nothing is missed.

Why choose SJH?

Fast, reliable response to urgent issues

Clear
communication and honest updates

Safe, tidy and respectful working in live stores

Technical knowledge across fixtures and equipment

Full lifecycle support from installation to end‑of‑life

Talk to us about Aftercare & Support

Get reliable aftercare and ongoing support—talk to us today and see how we can help you further